Porta Jon FAQ

• Over 24 years of experience
• Free pre-scheduled delivery and pickup
• Same day delivery & services available (fees may apply)
• Reliable service
• Larger service area
• Paperless billing available
• 24-hour phone answer
• Computer tracking of service history
• GPS service vehicle tracking
• Attention to detail
• Wide variety of equipment and service packages
• Any service issues immediately communicated to customer
• Total insurance coverage
• Radio dispatched drivers for rapid response
• Best materials and practices in the industry

• On construction sites and farms the general rule of thumb is one restroom for every 10 persons per 40 hour work week.
• For special events, please call us at 989.600.8306 with the number of people expected and the duration of your event.
• Multiple unit discounts available.

We accept checks, cash (corporate location only) and all major credit cards.

We are sorry, but due to safety concerns and the risk of loss our drivers cannot accept your payment.

We bill our on-going customers in advance every 28 days. The first term invoice cannot be prorated. New customers must pay the initial invoice prior to delivery.

If you are beyond your first term, we will be happy to prorate your final invoice. Simply request this upon cancellation. You may also request proration at a later date when you provide the confirmation code given to you by one of our customer service representatives upon cancellation. 

Simply contact us and let us know you would like to cancel service. Our customer service representative will then give you a confirmation code and schedule your equipment for removal.

We stop billing on the date that you contact us to cancel service or at your pre-scheduled cancellation date.

You can pay via credit card upon placing your order, or we can send you an invoice if you would prefer to pay with a check. Payment in full is due no later than one week prior to delivery. If payment is not received one week prior to delivery, we cannot guarantee your order unless other arrangements have been agreed upon by Millikin Portables.

We require a 25% non-refundable down-payment upon ordering Luxury Restroom Trailers or special equipment (Elites). Trailers require an additional 25% non-refundable payment eight weeks prior to delivery. Payment in full for trailers and special equipment is required two weeks prior to delivery. A 50% deposit is due upon order for larger events.

One-Time/Event Orders: Cancellation is allowed seven days prior to delivery with full refund for standard equipment. If the order is canceled inside of the seven day delivery window, you will be charged $25 for each canceled unit.

On-going Orders: There is a $25 cancellation fee once the unit has been loaded for delivery. There are NO REFUNDS for the first 28-day invoice.

Luxury Restroom Trailers and Other Special Equipment Orders: Trailer and Elite deposits are non-refundable.

Absolutely. Just request this and provide us with an email address when placing your order.

We are happy to process your payments automatically. Simply let us know and provide us with your credit card information.

By placing an order to allow our equipment on your jobsite or property, you are accepting our service terms.

We have many solutions for restroom placement, but ideally we would prefer to be able to get within 25 feet with our service truck. Portable restrooms are surprisingly light and easy to deliver, but once they have been activated with water and solution and then used, they can be very heavy and difficult to move on a dolly. Please keep this in mind if you have obstacles, landscaping or steep grades on your property.

Not if placement has been pre-determined and communicated to us via map, directions or marked with a stake or sign. We cannot guarantee a specific delivery time, but are willing to call you when we are on the way if you prefer to be on site for placement.

We proudly service Mason and surrounding counties including: Baldwin, Branch, Fountain, Freesoil, Hart, Irons, Ludington, Manistee, New Era, Pentwater, Scottville, Shelby, Silverlake, Rothbury, Walhalla and Walkerville.

The earlier the better. Last minute orders may be subject to additional fees and some equipment may not be available.